Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, Korean and Japanese.
Please refer directly to national, prefectural, and municipal administrations for accurate information. False information and rumors often spread in times of danger, but rest assured these sources will provide accurate information.
Disaster information provider app
“Safety tips”
This app provides international visitors with information related to disasters.(Available in 5 languages. Japanese, English, Traditional Chinese, Simplified Chinese, and Korean)
JNTO Official Smartphone App
Japan Official Travel App
“Japan Official Travel App”, which is the tourism information app for smartphones, notifies disaster information such as emergency earthquake report and special weather warning through. (Available in 4 languages. English, Traditional Chinese, Simplified Chinese, and Korean)
“Important Notice” on the global website of Japan National Tourism Organization(JNTO) provides related link pages in the event of a disaster.
Japanese Meteorological Agency, JMA
“Important Notice” on the global website of Japan National Tourism Organization(JNTO) provides related link pages in the event of a disaster.
Please refer to the respective transit organizations' website for updated information on scheduling and operation.
In the event of a natural disaster, information updates from public organizations and the city will be provided in multiple languages at the Kumamoto International Center. Furthermore, the facility can be used as an evacuation shelter during a disaster. Those staying in Kumamoto for a short period of time can register their email address here to receive evacuation warnings and other disaster-related information by email.
Address:4-18 Hanabatacho, Chuo-ku, Kumamoto City
Phone Number: 096-359-2121
Contact information for various embassies and consulates can be found here.
| Name | Address | Phone number |
|---|---|---|
| Consulate-General of the People's Republic of China in Fukuoka | 1-3-3 Jigyohama, Chuo-ku, Fukuoka City 810-0065 Japan | 092-713-1121 |
| Consulate-General of the Republic of Korea in Fukuoka | 1-1-3 Jigyohama, Chuo-ku, Fukuoka City 810-0065 Japan | 092-771-0461，092-771-0463 |
| Honorary Consulate-General of Malaysia in Fukuoka | 1-11-421 Taga, Minami-ku, Fukuoka City 815-0072 Japan | 092-554-3620 |
| Fukuoka Branch, Taipei Economic and Cultural Office in Osaka | 3-12-42 Sakurazaka, Chuo-ku,Fukuoka City 810-0024 Japan | 092-734-2810 |
| U.S. Consulate Fukuoka | 2-5-26 Ohori, Chuo-ku, Fukuoka City 810-0052 Japan | 092-751-9331、092-751-9334 |
| British Embassy Tokyo | 1 Ichibancho, Chiyoda-ku, Tokyo 102-8381 Japan | 03-5211-1100 |
| Consulate-General of Australia in Fukuoka | Tenjin Twin Building 7F, 1-6-8 Tenjin, Chuo-ku, Fukuoka City 810-0001 Japan | 092-734-5055 |
| Royal Thai Consulate-General in Fukuoka | JRJP Hakata Building 3F, 8-1 Hakata Eki Chuogai, Hakata-ku, Fukuoka City 812-0012 Japan | 092-686-8775 |
| Embassy of France in Japan | 4-11-44 Minami-Azabu, Minato-ku, Tokyo | 03-5798-6000 |
Should you become suddenly ill or sustain a serious injury, please call 119 to connect with a fire station or an ambulance. Below is a list of hospitals that provide medical care in English. Some of these institutions may require a reservation for medical exams.
| Name | Address | Phone number |
|---|---|---|
| Jikei Hospital | 6-1-27 Shimasaki, Nishi-ku, Kumamoto City | 096-355-6131 |
| National Hospital Organization Kumamoto Medical Center | 1-5 Ninomaru, Chuo-ku, Kumamoto City | 096-353-6501 |
| Kumamoto Regional Medical Center | 5-16-10 Honjo, Chuo-ku, Kumamoto City | 096-363-3311 |
| Kumamoto Chuo Hospital | 1-5-1 Tainoshima, Minami-ku, Kumamoto City | 096-370-3111 |
| Jananese Red Cross Kumamoto Hospital | 2-1-1 Nagamine-minami, Higashi-ku, Kumamoto City | 096-384-2111 |
| Kumamoto Municipal Hospital | 4-4-79 Higashimachi, Higashi-ku, Kumamoto City | 096-365-1711 |
| Kumamoto University Hospital | 1-1-1 Honjo, Chuo-ku, Kumamoto City | 096-344-2111 |
| Kumamoto Shinto General Hospital | 3-2-65 Oe, Chuo-ku, Kumamoto City | 096-364-6000 |
| Saiseikai Kumamoto Hospital | 5-3-1 Chikami, Minami-ku, Kumamoto City | 096-351-8000 |
If you should lose your things or have your things stolen while you are traveling, report the lost items to the nearest police station as soon as possible. Make sure to get a copy of the proof of loss report as you must submit this document if you would like to receive compensation from international travel insurance. Should you lose your passport, you must also contact your embassy or consulate in Japan to inform them in order to receive a departure form to return to your country. Should you find yourself in an urgent situation or accident, please call 110 to contact the police.
